Do you want to work with world-class MSPs in the U.S.? 

We’re looking for IT professionals who are hungry for growth and ready to level up to global standards! 

Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines. 

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This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!

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Duties and Responsibilities

• Triaging tickets served as first point of contact with customers.

• Receive and prioritize incoming IT support tickets from end-users.

• Ticket generation and assigning, coordinate and follow up to see ticket status.

• Assign tickets to appropriate IT support personnel based on skills and workload.

• Ensure timely resolution of tickets by monitoring progress and escalating issues as needed.

• Maintain accurate and up-to-date ticketing system records.

• Coordinate with different teams or departments to resolve complex technical issues.

• Follow defined processes and protocols for ticket handling and escalation.

• Provide basic technical assistance and troubleshooting guidance to end-users.

• Identify recurring issues and patterns to proactively address them.

• Collaborate with IT teams to improve ticketing system efficiency and user experience.
   

Required Skills and Qualifications

• At least one year of work experience in a similar job is required.

• Familiar with any ticketing system tool

• Fluency in speaking and writing English is required.

• Positive approach to customer and clients.

• Can amend to work during the night shift, holidays, and weekends.

• Previous I.T Admin experience in a call center environment is a plus.

• Amenable to work in Tayabas, Quezon Province onsite.

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Job Type: Full-time

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Pay: Php 20,000.00 – Php 30,000.00 per month

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Benefits:

• Paid vacation and sick days

• Opportunities for promotion

• Paid training​

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Schedule:

• 8-hour shift – 5 days/week

• Rotational shift

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Language:

• English (Required)