We Make IT Happen 24/7
Client Experience Associate
Do you want to work with world-class MSPs in the U.S.?
We’re looking for IT professionals who are hungry for growth and ready to level up to global standards!
Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you’ll be fully integrated into their operations while working from the Philippines.
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This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!
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Essential Duties and Responsibilities:
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Work closely with the inventory management team and relevant stakeholders to develop customized solutions aligned with client needs, including defining requirements, configuring systems, and overseeing software implementation.
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Serve as the primary point of contact for clients during the onboarding and offboarding processes.
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Issue and track company devices, including laptops, phones, and other equipment. Ensure all devices are prepared, configured, and ready for use.
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Fix technical problems by following standard operating procedures.
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Provide ongoing support, addressing inquiries, troubleshooting issues, and ensuring clients comprehensively understand the implemented inventory management solutions.
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Maintain accurate documentation of client onboarding and offboarding activities.
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Qualifications:
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At least one year of work experience in a similar job is required.
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In-depth knowledge and experience in inventory management principles, best practices, and tools. Understanding inventory control, demand planning, order fulfillment, and optimization techniques.
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Can communicate in Chat, Email, and Voice via Microsoft teams and Outlook.
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Fluency in speaking English is required. Strong interpersonal and communication skills to build and maintain relationships with clients.
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Proactive attitude towards professional development and acquiring new skills relevant to client experience.
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Knowledge of Office 365, Microsoft Azure, and MAC OS is a plus.
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Can amend to work during the night shift, holidays, and weekends.
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Amenable to work in Tayabas, Quezon Province onsite.
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Job Type: Full-time
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Pay: Php25,000.00 - Php40,000.00 per month
Benefits:
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Paid vacation and sick days
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Opportunities for promotion
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Paid training
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Schedule:
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8-hour shift – 5 days/week
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Night shift
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Tayabas, Quezon Province: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Required)
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Please submit applications for only one position at a time to ensure a smoother process and prevent spam. We value your interest and aim to efficiently match your skills with the right position.
For technical issues with accessing or submitting the form, or questions about your application status, please email hr@carabaocloud.com or call (042) 421 5668.
