In Carabao Cloud Solutions Inc., relationship with our partners is our top priority. We are a fast-growing company based in Tayabas, Quezon. Our clients are primarily IT companies in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

We’re looking for a dedicated and personable account manager to maintain client/partner accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

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Part of our mission is to offer strong jobs in I.T. with competitive salaries to our employees that are located in the Quezon province so that they can live with their families instead of commuting to cities such as Manila. Come learn and grow with a company experiencing explosive growth in an environment on the cutting edge of technology. Carabao Cloud Solutions is a fun and great place to work! 

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Objectives of this role:

 

• Serve as the main point of contact in all matters related to client concerns and needs.

• Build and strengthen client relationships to achieve long-term partnerships.

• Maintain accurate client records, keeping track of any contract updates and renewals.

• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.

•  Act as the liaison between the client and the partner company.

•  Document all interactions inside the ticketing system tool (ConnectWise)

•  Attending weekly sales meeting and service huddles as appropriate.

•  Facilitating simple quoting process.

•  Maintain and enhance business relationships across the client organization.

•  Learn basic quote for items like licensing and products that do not require engineering support within ConnectWise CPQ.

•  Expert in product research and collecting accurate information.

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Responsibilities:

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• Handle inquiries and requests from customers and address their needs.

• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.

• Meet regularly with other team members to discuss progress and find new ways to improve business.

• Generate progress reports for clients and senior leaders within the organization.

• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

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Qualifications:

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• Internship or professional experience in a sales or customer service role

• Ability to multitask and juggle several responsibilities simultaneously.

• Strong written and verbal communication skills

• Excellent organizational skills and attention to detail.
   

Job Type: Full-time

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Pay: Php30,000.00 - Php50,000.00 per month
 

Benefits:

• Paid vacation and sick days

• Health insurance

• Opportunities for promotion

• Paid training

• Regular salary evaluations

• Team building events

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Supplemental pay type:

• 13th month pay

• Bonus pay

• Commission pay

• Overtime pay

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Schedule:

• 8-hour shift – 5 days/week

• Rotational shift

• Tayabas, Quezon Province: Reliably commute or planning to relocate before starting work (Required)

 

Language:

English (Preferred)

 

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