Are you seeking a fulfilling career in IT while enjoying a peaceful lifestyle and a work-life balance opportunity? Or you're a local from Quezon Province and tired of going back and forth in Metro Manila just for work? We got you!

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Carabao Cloud Solutions, Inc. is a fast growing company based in Tayabas, Quezon Province. We are in a pure onsite set-up here in the province that works with IT companies or MSPs in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

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We aim to provide strong IT jobs with competitive salaries for the Quezon Province community. We'd also like to give this opportunity to those who are looking for a work-life balance and career growth. Combined with a lower cost of living and a healthier environment in Quezon, CCSI is indeed a great place to achieve your lifestyle and career aspirations.

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Key Responsibilities:

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• Onboarding software systems to customers and share best practices to use and maximize features.

• Lead one-on-one virtual meetings with customers to review their self-serve onboarding progress.

• Check their settings, workflows, and setup to make sure everything is correctly configured.

• Suggest improvements to help them get the best performance and user experience from the software.

• Explain how to get help, including where to find support resources and how to report issues.

• Documenting each onboarding session, including customer feedback, setup details, and any changes recommended and done.

• Work closely with other departments to solve issues and share ideas for improving onboarding.

• Stay current on product features and best practices to give accurate and helpful advice.

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Qualifications:

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• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Ability to manage 1:1 interactions, and handle questions with patience and professionalism.

• 2+ years of experience in a customer-facing technical role, such as customer success, technical support, or onboarding for complex software systems.

• Familiarity with best practices for software configuration, workflows, and user adoption.

• Exceptional English proficiency (written and verbal), with the ability to communicate complex technical concepts clearly to diverse audiences and documenting sessions and providing clear, professional correspondence.

• Strong technical aptitude, with hands-on experience configuring or troubleshooting enterprise software systems.

• Can amend to work during the night shift, holidays, and weekends.

• Amenable to work in Tayabas, Quezon Province onsite.

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Job Type: Full-time

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Pay: Php30,000.00 - Php60,000.00 per month
 

Benefits:

• Paid vacation and sick days

• HMO

• Opportunities for promotion

• Paid training

• Regular salary evaluations

• Team building events

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Supplemental pay type:

• 13th month pay

• Overtime pay

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Schedule:

• 8-hour shift – 5 days/week

• Rotational shift

• Tayabas, Quezon Province: Pure onsite

 

Language:

English 

 

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